Client Transfervans Added on 1 December 2020 Category Business Analysis
General Management
UX Design

Transfervans was a technology startup operating a hybrid business model offering last-mile deliveries for over-sized deliveries from furniture stores and consumer booked point-to-point transportation of over-sized items around Auckland.

The business developed a bespoke technology platform that utilized the shared-economy model to improve the end-user delivery experience.

Task and responsibilities were broad and included business analysis and operational planning, transformingthe start-up into a long-term viable commercial operation, together with UX Design and a reimagining of the customer-led delivery market for oversized items.

Developments and Successes:

  • New Zealand’s first real-time delivery tracking with SMS text message notifications
  • Successful expansion and pivot from point-to-point consumer bookings to B2C customer-centric deliveries
  • Net Promoter Score tracking for each unique delivery, presented within business platform to clients and utilised by the operations team to priortise drivers
  • Creation of consumer-centric oversized delivery market minimising operational cost and maximising customer satisfaction
  • Creation of courier-style framework for oversized deliveries using routing and delivery efficiencies to offer bulky deliveries to home from just $21+GST
  • Consumer driver and delivery process ratings provided to delivery teams to signal areas for improvement


  • The business was purchased by Toll New Zealand in December 2000, and Transfervans began the process of integrating the business model into their wider business

Image of business platform example showing pending deliveries